1. All users of the Staywyze platform are expected to maintain integrity, honesty, and respect in all interactions. Specifically:

   • Avoid impersonation, misrepresentation, or sharing false information.
   • Communicate politely and professionally.
   • Uphold our Non-Discrimination Policy, which prohibits any form of harassment or discrimination based on gender, race, age, religion, disability, or other personal characteristics.

To ensure a safe and trusted environment, Staywyze users must refrain from the following:

• • Hacking, tampering, or attempting to reverse-engineer any part of the Staywyze platform.
  • Using bots, scrapers, or other automated tools to extract data or interact with the platform.
  • Circumventing or disabling security protocols.
  • Tampering with the software or hardware that powers the platform.
  • Taking any action that interferes with the functionality of the Staywyze platform.
  • Misusing personal information of others or sending unsolicited messages.
  • Conducting off-platform transactions to bypass Staywyze service fees.
  • Creating multiple accounts for deception or manipulating reviews.
  • Hosting unauthorized parties or events in listed properties.
  • Using Staywyze branding, logos, or trademarks without written permission.
  • Violating local laws or offering services related to illegal activities, including prostitution or human trafficking.

If you encounter any immediate threats or illegal behavior, first contact local authorities. Then, report the issue to Staywyze through our platform. Staywyze may request official documentation from law enforcement where applicable.

The agreement between Staywyze and the user remains active unless terminated by either party:

• Users may delete their account at any time.
• Staywyze may suspend or terminate accounts for violations of these terms, poor reviews, or repeated complaints.
• Serious violations may result in immediate account deactivation without notice.
• Users are generally given an opportunity to resolve issues unless doing so poses a legal or safety risk.

• Staywyze is not responsible for violent, threatening, or illegal acts committed on listed properties.
• Users must contact local emergency services during any critical or life-threatening incident.
• Hosts and guests are responsible for their personal safety and compliance with all applicable local laws.

• Staywyze has zero tolerance for criminal acts, including theft, assault, or vandalism. Such actions may lead to legal reporting and permanent account termination.
• Staywyze bears no liability for damages, injury, violence, or death occurring during any stay or activity facilitated through the platform.

Hosts:

• Provide accurate, legal, and safe property listings.
• Ensure compliance with zoning, housing, and licensing laws.
• Report any unsafe behavior by guests.

Guests:

• Respect the host’s property and follow house rules.
• Avoid any form of misconduct or destructive behavior.
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Staywyze may offer mediation services in case of conflicts between guests and hosts, particularly involving safety or property damage. However, Staywyze is not liable for the final resolution or outcome.

• All financial transactions must occur within the Staywyze platform.
• Users are required to pay service charges and taxes as indicated during booking.
• Bypassing Staywyze for direct payments violates these terms.

• All Staywyze branding, logos, and platform content are protected under intellectual property law.
• Users shall not reproduce or distribute Staywyze content without written consent.
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Staywyze collects, processes, and stores data to deliver better user experiences. This includes:

• Personal Information: Name, contact details, address, email, profile photo, and other details based on usage.
• Location and Device Data: IP address, GPS location, usage logs, and device information.
• Third-party Data: Information from social logins (Google, Facebook, etc.) and verification sources.
• Additional Data: Booking history, communication logs, search activity, feedback, reviews, or reported issues.
• For users in Zimbabwe, Staywyze may conduct background checks and collect legal compliance data.
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Staywyze uses your data to:

• Enable bookings, payments, and communication.
• Improve the platform through research, analysis, and debugging.
• Provide marketing messages (with consent).
• Ensure trust and safety by detecting fraud, spam, or abuse.
• Fulfill legal, regulatory, and compliance requirements.
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We may share your information:

• With your consent, or for specific bookings with other members.
• With hosts and guests as needed for coordination.
• With legal authorities in the case of compliance requirements.
• With third-party service providers for identity verification, payment processing, and marketing.
• If required under a legal obligation or business transfer.

Staywyze may store and process data outside your home country, including in jurisdictions with different data protection laws. We ensure that your data is protected under internationally recognized standards.

• Cookies may be used to personalize and improve your experience.
• By using the platform, you consent to the use of cookies in accordance with our Cookie Policy.
• Third-party services linked through the platform (e.g., Google Maps, Stripe, Paynow) are governed by their own privacy policies.

Staywyze reserves the right to modify these Terms and the Privacy Policy. Users will be notified of significant changes via email or app alerts. Continued use of the platform indicates acceptance of the revised terms.

These terms are governed by the laws of Zimbabwe and any other jurisdiction in which Staywyze operates. Legal disputes shall be resolved in the appropriate courts or arbitration forums.

• We strongly encourage all Hosts to register their businesses with recognized tourism regulatory bodies such as the Zimbabwe Tourism Authority (ZTA) and the Hospitality Association of Zimbabwe (HAZ).
• Hosts are also advised to secure comprehensive property insurance with reputable providers such as Zimnat Insurance. This ensures protection against theft, damage, or natural disasters.

• A 50% cancellation fee is charged if a booking is cancelled within 24 hours of check-in, and the booking was made 3 days to 1 month prior.
• A 20% cancellation fee applies if a booking is cancelled 48 hours from check-in when the booking was made within a few days, reducing the chance of reselling the room.
• For tourist destinations such as Victoria Falls, Hwange, Kariba, and Nyanga, a 30% fee applies if cancellation is made within a week of check-in.
• Free cancellation is allowed for bookings cancelled a month in advance or for non-tourist destination towns.
• If full payment is not received within 2 hours of reservation, the booking will be cancelled automatically to free up availability for other guests.
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• In the rare event of double booking—often due to Hosts not regularly checking their listings—Staywyze will assist guests by sourcing alternative accommodation of similar quality in the same vicinity.
• If no suitable option is available, a full refund may be issued. Guest comfort and safety remain our top priority.
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• Staywyze lists restaurants, entertainment venues, and local attractions for guest convenience.
• We are not liable for the food, pricing, service, or safety at these establishments.
• Guests are advised to use discretion and take precautions when exploring listed amenities, especially during late hours.
• While we aim to include the best and safest listings, we cannot be held responsible for negative experiences in these third-party venues.
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• At Staywyze, guest and host safety is paramount. We continuously vet listings and update information to help users make informed travel decisions.
• We encourage users to report unsafe listings, incidents, or suspicious behavior to Staywyze support for immediate attention.
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• Staywyze provides access to emergency service listings on the platform for the convenience and safety of our users.
• These include third-party contacts for police, ambulance, fire services, and vehicle towing assistance.
• Please note that these services are independently operated and not directly affiliated with Staywyze.
• We do not assume liability for the availability, price, response time, quality, or outcomes of any assistance provided by these third-party emergency service providers, whether to hosts, guests, or any third parties.
• Users are encouraged to exercise discretion and judgment when engaging any listed emergency service provider through the platform.